Welcome to our FAQ section. Here you will find answers to your questions.
Please navigate our FAQs using the links below to find what it is you're looking for.
DepositsWe accept deposits from £250 per person on many of our holidays, however on some occasions we have special fares that require full payment at the point of booking. Please speak to your travel consultant for more information about the deposit payable for your holiday. Reservations made within 12 weeks of departure require full payment at the point of booking.
Paying my balanceBalances are due 12 weeks prior to your departure date. You can check out your balance and make payments online in our Manage my booking section.
Cancellation policyCancellation requests must be made by the lead passenger via email or telephone. If you are cancelling outside of 12 weeks of your departure you will lose the deposit you have paid. If you are cancelling inside of 12 weeks of your departure it will be at full loss.
|Notification Period||Cancellation Charge|
|12 weeks or more||Loss of deposit|
|12 - 8 weeks||70% of holiday price or deposit if more|
|8 - 4 weeks||90% of holiday price or deposit if more|
|Less than 4 weeks||100% of holiday price or deposit if more|
The Knight Family
We are one of the only UK tour operators to have a team based in Kissimmee, Orlando.
Our friendly team are available to all of our guests travelling to the USA, offering support, help, advice and a friendly face to anyone who needs it. Our team in Kissimmee includes locals, who can give you tips on the best places to shop or dine and British Expats who know the importance of a good cup of tea!
If you are staying in one of our villas, head to our Welcome Centre first where one of the team will give you your keys, directions and all the information you need to make your stay perfect.
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