FAQ and Help

Read our frequently asked questions and help guide.

Welcome to our FAQ section. Here you will find answers to your questions.
Please navigate our FAQs using the links below to find what it is you're looking for.

Paying for your Holiday


We accept deposits from £250 per person on many of our holidays, however on some occasions we have special fares that require full payment at the point of booking. Please speak to your travel consultant for more information about the deposit payable for your holiday. Reservations made within 12 weeks of departure require full payment at the point of booking.

Paying my balance

Balances are due 12 weeks prior to your departure date. You can check out your balance and make payments online in our Manage my booking section.

Alternatively, please contact our Accounts Department on 0203 814 2198 option 1 to make a payment.
Our Accounts Department opening hours are as follows:
  • Monday-Friday 9am – 5.30pm
  • Saturday – 9am-1pm
  • Sundays – closed
  • Bank holidays - 10am - 4pm

Cancellation policy

Cancellation requests must be made by the lead passenger via email or telephone. If you are cancelling outside of 12 weeks of your departure you will lose the deposit you have paid. If you are cancelling inside of 12 weeks of your departure it will be at full loss.

Notification Period Cancellation Charge
12 weeks or more Loss of deposit
12 - 8 weeks 70% of holiday price or deposit if more
8 - 4 weeks 90% of holiday price or deposit if more
Less than 4 weeks 100% of holiday price or deposit if more


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Did you know we have a Welcome Centre based in Kissimmee?

We are one of the only UK tour operators to have a team based in Kissimmee, Orlando.

Our friendly team are available to all of our guests travelling to the USA, offering support, help, advice and a friendly face to anyone who needs it. Our team in Kissimmee includes locals, who can give you tips on the best places to shop or dine and British Expats who know the importance of a good cup of tea!

If you are staying in one of our villas, head to our Welcome Centre first where one of the team will give you your keys, directions and all the information you need to make your stay perfect.


  • No obligation to book
  • Established 10 years
  • ATOL & TTA protected
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