It is forecasted that Hurricane Mathew will arrive in Florida today (6th October 2016). Please read through the following announcement which contains advice and contact information for the following:
- All Ocean Florida customers currently in Florida
- Ocean Florida customers currently staying in a villa
- Ocean Florida customers currently staying in a hotel
- Ocean Florida customers who are due to travel
FOR ALL CUSTOMERS IN FLORIDA
Please take responsibility for you and your travelling party, and follow any instructions issued by local authorities.
What To Expect
- A curfew may be put in place – please adhere to this no matter what
- During the hurricane, TVs may not work, cable and satellite may be affected
- Phones might not work – landlines and mobile connection might be affected
- Power outages – utility companies will fix power lines as soon as it is safe.
Please RememberÂ
- The telephone lines in our Orlando office may not be working
- Our staff may not be able to get into the office
- Our staff will be adhering to any curfews set in place
FOR CUSTOMERS CURRENTLY STAYING IN A FLORIDA VILLA
Your home is hurricane-proofed; you will find that generally only persons in mobile homes and trailer parks have to be evacuated to shelters. You will only need to evacuate if advised by the police. If you are due to check out – please remain in your villa until it is deemed safe to leave.
In the event of an emergency in your villa, please contact our Florida team on:
407-421-1584
FOR CUSTOMERS CURRENTLY STAYING IN A FLORIDA HOTEL
Your hotel will have an emergency plan in the event of a hurricane and will advise accordingly. If you are due to check out and fly home, check with your airline before heading to the airport. Please speak to the front desk if you need to extend your stay – your hotel will do their best to accommodate you.
If you find yourself without accommodation, please contact our Florida team on:
407-421-1584
FOR CUSTOMERS DUE TO TRAVEL
Please do not travel to the airport (either in the UK or in Florida) until you have checked flight information. Please visit your airline’s website for the most up to date information:
Virgin Atlantic: 03448 747747
http://www.virgin-atlantic.com/gb/en/travel-information/flight-status.html
British Airways: 0344 493 0787
http://www.britishairways.com/rtad/travel/public/en_gb
Thomas Cook: 01733 224 330
https://www.thomascookairlines.com/tca/tcauk/en/fot
United Airlines: 800-864-8331
https://www.united.com/web/en-US/apps/travel/flightstatus/default.aspx
American Airlines: 800-433-7300
https://www.aa.com/travelInformation/flights/status
Once it is deemed safe to travel, please contact your airline to arrange an alternative flight. You can also contact us on 020 3814 2198 for help rearranging your flight and accommodation.
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