12/09/2017: We are pleased to inform you that our Welcome Centre in Orlando is open. We have power and working phone lines and we are contacting customers in resort to ensure they are OK. Should you wish to contact the Welcome Centre, the contact number is 407-421-1584.
12/09/2017: Please be aware that we are unsure if the Welcome Centre in Orlando will have power and will be able to open. We will update this page as soon as we have more information. We anticipate that we will have this information by 8 am EST.
08/09/2017: We are writing to provide you with a further update on the weather conditions in Florida.
Hurricane Irma has changed its path and is due to hit Orlando Saturday night.
Please be aware that our Welcome Centre in Orlando will now be closing as of 2 pm EST on Saturday until Tuesday 8 am EST, in order to make sure that our staff are safe and prepared for when the hurricane hits.
06/09/2017: While it is still too soon to narrow down specifics on the exact path of Irma’s centre and eyewall, there is an increasing chance of a major hurricane strike on at least part of South Florida, including the Florida Keys, this weekend.
Please read through the following announcement which contains advice and contact information for the following:
- All Ocean Florida customers currently in Florida
- Ocean Florida customers currently staying in a villa
- Ocean Florida customers currently staying in a hotel
- Ocean Florida customers who are due to travel
FOR ALL CUSTOMERS IN FLORIDA
Please take responsibility for you and your travelling party, and follow any instructions issued by local authorities.
What To Expect
- A curfew may be put in place – please adhere to this no matter what
- During the hurricane, TVs may not work, cable and satellite may be affected
- Phones might not work – landlines and mobile connection might be affected
- Power outages – utility companies will fix power lines as soon as it is safe.
- The telephone lines in our Orlando office may not be working
- Our staff may not be able to get into the office
- Our staff will be adhering to any curfews set in place
FOR CUSTOMERS CURRENTLY STAYING IN A FLORIDA VILLA
Your home is hurricane-proofed; you will find that generally only persons in mobile homes and trailer parks have to be evacuated to shelters. You will only need to evacuate if advised by the police. If you are due to check out – please remain in your villa until it is deemed safe to leave.
In the event of an emergency in your villa, please contact us on: 407-421-1584
FOR CUSTOMERS CURRENTLY STAYING IN A FLORIDA HOTEL
Your hotel will have an emergency plan in the event of a hurricane and will advise you accordingly. If you are due to check out and fly home, check with your airline before heading to the airport. Please speak to the front desk if you need to extend your stay – your hotel will do their best to accommodate you.
If you find yourself without accommodation, please contact us on: 407-421-1584
FOR CUSTOMERS DUE TO TRAVEL
Please do not travel to the airport (either in the UK or in Florida) until you have checked flight information. Please visit your airline’s website for the most up to date information:
Virgin Atlantic: 03448 747747
British Airways: 0344 493 0787
Thomas Cook: 01733 224 330
United Airlines: 800-864-8331
American Airlines: 800-433-7300
Once it is deemed safe to travel, please contact your airline to arrange an alternative flight. You can also contact us on 020 3814 2198 for help rearranging your flight and accommodation