Terms & Conditions

 
 
1. Confirmation of Booking
 
1.1. When a booking is made, the lead name on the booking guarantees that he or she has the authority to accept on behalf of all members of your party the terms of these booking conditions. 
 
1.2. We will only accept bookings if the lead name is over 18 years of age.  Written consent from parent/legal guardian is required for any travelers under the age of 18 who are travelling without their parents or legal guardians. 
 
1.3. After we receive your booking and all appropriate payments, we will issue a confirmation invoice. We dispatch this confirmation invoice to the lead name and you will become directly responsible for the payment of the total holiday price and if applicable, any cancellation charges. A binding agreement will come into existence between us when we dispatch the confirmation invoice. 
 
1.4. In addition to being bound by our terms and conditions you will also be bound by the terms and conditions of the companies we choose to facilitate your booking, such terms and conditions are available on request.
 
1.5. This contract is governed by English Law, and the jurisdiction of the English Courts. 
 
1.6. It is important to check the details on the confirmation invoice to ensure that all elements of your booking are exactly as requested. In the event of any discrepancy please contact us immediately at operations@ocean-holidays.co.uk as it may not be possible to make changes at a later date.
 
2. Your Holiday Price
 
2.1. We reserve the right to alter the prices of any of the holidays shown on our website or in our brochure.  You will be advised of the current price of the holiday that you wish to book before your booking is confirmed.
 
2.2. Please note that additional terms and conditions apply to Accommodation Only bookings which can be found at Clause 20 of these Booking Conditions.  
 
2.3. If during the booking process you request a price match you will be required to provide sufficient proof to show the price and itinerary being offered by the 3rd party. If Ocean Holidays agree to price match you will be not entitled to any ‘free services’ or ‘added extras’ we have previously advised you of. This will include but not limited to: Centtrip prepaid MasterCard promotion, meal vouchers promotion or attraction ticket promotion.
 
2.4. Ocean Holidays do not permit price matching after a booking has been made.
 
2.5. Resort fees – it is now common place for hotels to charge resort fees which can only be paid locally and not at the point of booking with Ocean Holidays. We will do our best to inform you of any resort fee you may have to pay, but accept no responsibility for the payment of resort fees. If you are unclear as to whether resort fees will be payable please ask your agent and we will do our best to advise you.
 
 
 
 
3. Surcharges
 
3.1. Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your holiday may change after you have booked.  However, there will be no change within 30 days of your departure.  
 
3.2. You will not be charged for any increase equivalent to 2% of the holiday price, which includes insurance premiums and any amendments charges.  
 
3.3. You will be charged for the amount over and above that, plus an administration charge of £35 per person together with an amount to cover agents’ commission (if applicable).  
 
3.4. If this means that you have to pay an increase of more than 10% of the holiday price, you will have the following options: 
 
a) Accepting the changed arrangements or
 
b) Purchasing alternative arrangements from us, of similar standard to those originally booked if available (if there is an increase in cost from the original booking you will be liable for this cost; if there is a reduction in cost, we will refund the difference to you) or 
 
c) Accepting the cancellation, in which case you will receive a refund in full of all monies you have paid to us except for any amendment charges or
 
d) Should you decide to cancel you must do so within 14 days from the date of your final invoice or  
 
e) Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday price, then any refund due will be paid to you.  
 
4. Paying For Your Holiday
 
4.1. The person in whose name the booking is made, the lead name, acts on behalf of all other persons and becomes responsible to us for all payments in respect of the booking. 
 
4.2. When you make your booking a deposit will be payable, the amount of the deposit will be dependent on the components of your travel arrangements. You will be advised of the deposit requirements during the booking process. 
 
4.3. The balance of the holiday price must be paid at least 12 weeks prior to your departure date. All bookings which include a Disney Cruise must have final balances paid 20 weeks prior to departure.
 
4.4. If your departure date is within 12 weeks or less at the point of booking the full balance will be payable. If your departure date is within 20 weeks or less at the point of booking and includes a Disney Cruise, the full balance will be payable.
 
4.5. If the deposit and/or balance is not paid in time, we reserve the right to cancel your travel arrangements.
 
4.6. If the balance is not paid in time we reserve the right to retain your deposit.  
 
4.7. On some occasions we may need to take the full payment for the flights due to a special fares, this payment then becomes non changeable and non-refundable.  You will be informed of any non-changeable and/or non-refundable parts of your booking prior to completing the booking process. 
 
4.8. If you are paying by a credit card or debit card, you will incur a card fee which will be notified to you prior to confirming your booking.  We aim to keep these charges to a minimum and in accordance with the amounts charged by the credit card companies and banks. 
 
4.9. All pricing is reflected in GBP unless otherwise specifically denoted and is valid at time of publication but is subject to change. Unless otherwise stated, prices include all government levies and airport taxes as at the date of publication. Dates, itineraries and prices are indicative only. Prices are valid for travel for the date ranges shown. 
 
5. Your Financial Protection
 
5.1. Ocean Holidays Ltd (trading as Ocean Florida) are members of the Travel Trust Association (TTA number U0898) and ATOL Protected (ATOL number T7523). Monies paid to us by you are held in a trust account and are not released to us until you commence your holiday. For further information please visit www.traveltrust.co.uk. 
 
5.2. We provide full financial protection for our package holidays. 
 
5.3. For flight-based holidays this is through our Air Travel Organiser’s Licence number T7523. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
 
5.4. If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
 
5.5. When you buy a package holiday that doesn’t include a flight, protection is provided by way of a trust account with TTA.
 
5.6. If you book arrangements other than a package holiday with us, your monies are protected by way of our trust account held by the TTA.
 
6. If you change your booking
 
6.1. If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, we will do our utmost to make these changes, but it may not always be possible. Any request for changes must be made by telephone 0203 814 2198 by the lead name on the booking. 
 
6.2. Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation charge up to 100% of that part of the arrangements. In some cases any changes made may mean you having to pay for the cancelled arrangements and purchasing new ones at full cost.
 
6.3. If some of your party cancel in addition to paying the applicable cancellation charges we will recalculate the holiday cost for the remaining travelers as you may have to pay additional accommodation charges.
 
6.4. If you wish to cancel an element of your travel arrangements before the full balance is paid your deposit will not be refunded and will not be used to cover the outstanding balance.
 
6.5. You will be asked to pay an administration fee of £35 per person and any difference in the price of your holiday, together with further costs we incur in making the alteration. You should be aware these costs could increase the closer to the departure date that changes are made.  If you choose not to pay the difference in the price of your holiday, standard cancellation charges will apply. 
 
6.6. Only one change of date (departure or arrival) per booking may be permitted, an additional non-refundable deposit will be required and additional charges may be incurred.
 
6.7. No changes between one season to another will be permitted; i.e. you cannot change from 2017 to 2018 or from winter to summer or from low season to high season.  Any amendments of this nature will entail cancelling your holiday in accordance with clause 6.14 and re-booking a new holiday.  
 
6.8. Your deposit may not be transferred to another destination or special offer once the booking has been confirmed. Should you wish to cancel you booking, standard cancellation charges will apply. 
 
6.9. No changes are permitted within 12 weeks prior to travel. 
 
6.10. Any cancellations outside of 12 weeks prior to travel will be at a loss of deposit.
 
6.11. Flights are non-refundable once tickets have been issued.
 
6.12. We recommend that in the event of any cancellation you contact your insurance company as you may be able to reclaim the loss depending on the reason for the cancellation and the policy you have taken.
 
6.13. You should note that certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
 
6.14. Cancellation Charges:
 
Notification Period Cancellation Charge**
12 weeks or more Loss of deposit
12-8 weeks 70% of holiday price* or deposit if more
8-4 weeks 90% of holiday price* or deposit if more
Less than 4 weeks [100]% of holiday price* or deposit if more
 
*If you change your booking, ‘Holiday Price’ does not include any handling/amendment fee or other   costs paid which are not refundable in the event of your cancellation. 
 
**These cancellation charges apply to all bookings, except items or services that are non-refundable, i.e. scheduled flights/charter flights/cruises. You will be advised of any items of this nature at the time of booking. 
 
7. If We Change Your Booking
 
7.1. As we arrange and plan your holiday many months in advance, we may have to make changes to your booking both before and after your booking has been confirmed.
Changes
 
7.2. Most changes are minor but from time to time we may have to make a major change to your booking. If we have to make a major change or cancel your booking, we will tell you as soon as reasonably possible and if there is time to do so before departure and we will offer you the following options;
 
7.3. Accepting the changed arrangements or purchasing alternative arrangements from us, of similar standard to those originally booked if available (if there is an increase in cost from the original booking you will be liable for this cost; if there is a reduction in cost, we will refund the difference to you) or accepting the cancellation, in which case you will receive a refund in full of all monies you have paid to us.
 
7.4. For the avoidance of any doubt, these options do not apply for minor changes.
 
Cancellation
 
7.5 We will not cancel your travel arrangements less than 12 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. We may cancel your holiday before this date if, e.g., the minimum number of clients required for a particular travel arrangement is not reached. If your holiday is cancelled you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).
 
Compensation
 
7.6. If we cancel or make a major change we will pay compensation as detailed below, except where the major change or cancellation arises due to reasons of force majeure.  
 
Period before departure in which we notify you Amount you will receive from us (per full-fare paying adult named on the holiday booking)
84 days and over Nil
Between 83 to 29 days £10
Between 28 to 14 days £20
Between 13 and 1 day notice or in resort £30
 
Force Majeure
 
7.7. We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial action, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.
 
8. Travel Requirements
 
8.1. You accept responsibility for both you and your party in respect of the following:
 
a) You must ensure that you and your party have valid passports and appropriate visas. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Further information regarding visas and travel destinations advice can be found at www.fco.gov.uk. Your passport should have a minimum of 6 months validity from the date of travel. You should check if vaccinations are required for your chosen destination with your doctor. 
 
b) It is mandatory for anyone transferring through the US under the Visa Waiver Programme, to obtain approval to travel no later than 72 hours prior to travel by completing an online process ESTA (Electronic System for Travel Authorisation) scheme. The cost of an ESTA is currently approximately $14 per person and can be obtained by visiting https://esta.cbp.dhs.gov or visit the Visit USA website at www.visitusa.org.uk where further information on the scheme and up to date fee can be found. Once completed and approved the ESTA application is valid for 2 years and allows multiple visits without the need to re-apply. Travellers can apply for an ESTA even if they have no firm plans to travel to the US. Failure to obtain an ESTA could result in the passenger being denied boarding by the airline.
 
c) From 15 March 2016 any visitor travelling to Canada – including those who don’t currently need a visa to visit – will have to get an electronic travel authorisation (eTA) to enter Canada. From 1 August 2015, travellers will have the opportunity to go online and apply for their eTA ahead of time. For more information see the official Canadian government website.
 
d) Airline regulations state that women who are 28 weeks or more into pregnancy at the time of return travel must have a doctor’s certification stating that they are fit to travel. Normally, permission to travel is refused after 32 weeks. We can only accept your booking upon the clear understanding that we cannot be liable if any airline refuses to accept you or any member of your party as a passenger for this reason.
 
e) You must be responsible for the behaviour of yourself and your party. (Please refer to section 12).
 
f) For all guests residing in a villa/condo or town home you will be required to pay a compulsory guest registration fee prior to your departure. If this is not paid before your arrival in resort you will be asked to pay the fee locally. The fee is £25 per week per property and will cover you for any accidental damages up to the value of $1000. This fee cannot be paid at the point of booking.

g) When checking into a villa, the lead guest must be at least 25 years old
 
9. Our Liability to you
 
9.1. If the contract we have with you is not performed or is improperly performed by us we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. 
 
9.2. We will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. 
 
9.3. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 2 times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:
 
1. The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and 
 
2. Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.  
 
9.4. You can ask for copies of the transport contractual terms, or the international conventions, from 0203 814 2198. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 7. If any payments to you are due from us, any payment made to you by the airline will be deducted. 
 
9.5 Please note that this clause does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday.
 
9.6 Please note that this clause does not apply to Accommodation Only bookings.  Please refer to Clause 20 of these Booking Conditions for further information.  
 
10. Assistance in Resort
 
10.1. If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
 
 
 
 
11. Complaints
 
11.1. In the unlikely event that you have any reason to complain or experience any problems with your holiday arrangement whilst away, you must immediately inform us of the service(s) in question. 
 
You must also contact our Welcome Centre based at 3204 Rolling Oaks Blvd, Kissimmee, FL 34747 by calling 863 353 6896. Please note that under article 15(9) of the Package Travel Regulations 1992, you have an obligation to make your complaint known in the resort to our local representative.
 
11.2. Most problems or complaints can be resolved whilst you are away, however if you remain dissatisfied please contact us in writing within 28 days of your return by emailing feedback@ocean-holidays.co.uk or write to, Ocean Holidays Ltd, Equitable House, 88-100 South Street, Romford, Essex, RM1 1RX. 
 
11.3. We will require any documentation to support your complaint in order for us to investigate any problems you may have incurred. 
 
11.4. If you fail to follow these procedures we will have been deprived of the opportunity to investigate and rectify your complaint.
 
11.5 In the event that we are unable to resolve your complaint, the Travel Trust Association can act as an independent intermediary. All complaints are dealt with in writing. Should you feel the need to make a complaint, please detail the matter in writing and post it to Travel Trust Association, Albion House, High Street, Woking, Surrey, GU21 6BD.  You are required to  enclose copies of any previous correspondence that you may have had with us and any paperwork that is at all relevant e.g. receipts, invoices, etc.
 
Upon receipt Travel Trust Association will act as an independent intermediary in your grievance with the member and shall liaise between both parties. Should the response that you receive from the us not be satisfactory, the Travel Trust Association can then offer you an arbitration service. The arbitration service is administered and managed independently from Travel Trust Association and the Travel Trust Association member. The arbitration scheme is arranged by the TTA and provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. The Scheme does not apply to claims for an amount greater than £2,500 per person. There is also a limit of £10,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. Details of the scheme can be supplied on request.
 
12. Behaviour
 
12.1. When you book a holiday you accept responsibility for the proper conduct for yourself and your party whilst on holiday. 
 
12.2. If you are prevented from utilising your aircraft seat and/booked accommodation as a result of your behavior, or you appear to be unfit for travel or likely to cause disturbances or discomfort to other persons whether due to alcohol consumption, misuse of drugs or general misbehaviour, we will be entitled to terminate the holiday of the person(s) concerned. Full cancellation charges will apply (if applicable) and any extra costs incurred in making alternative arrangements will be payable by you.  
 
12.3. For the avoidance of doubt, where the person(s) concerned are required to leave the accommodation we will have no further responsibility to them including any travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. 
 
12.4. You will be responsible for making full payment for any damage or loss caused by you or any member of your party during your time away. Payment must be paid direct at the time to the service supplier concerned failing which, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s legal costs) as a result of your actions.
 
13. Flights
 
13.1. Occasionally flight operators change the flight times and for that reason it is important that you confirm your flight times two days prior to departure. 
 
13.2. For inbound flights, it may be necessary to reconfirm your flight with the airline. Please check this in the correspondence received from your Travel Provider, including the Travel Provider’s Booking Conditions. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.
 
13.3. We cannot accept responsibility in the event that you miss your flight if you do not confirm your flight times as described above.
 
13.4. We are not always in a position at the time of booking to confirm the carrier(s), aircraft type and flight timings which will be used in connection with your flight. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. The carrier (s), flight timings and type of aircraft shown on this site and on your ATOL receipt are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your tickets which will be dispatched to you approximately 7-14 days prior to travel. You must check your tickets very carefully immediately on receipt to ensure you have the correct times. It is possible that flight times may be changed even after the tickets have been dispatched, we will contact you as soon as possible if this occurs. Any change in the identity of the carrier(s), flight timings, and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges.
 
13.5. Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be published at EU airports and will also be available from airlines. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us.  If your airline does not comply with these rules you should complain to the CAA’s Passenger Advice and Complaints Team (PACT) on 020 7453 6888 or visit www.caa.co.uk. 
 
13.6 Please note that in accordance with Air Navigation Orders, in order to qualify as an infant status, a child must be 2 years and under on the day of his/her return flight.
 
13.7 Flight reference numbers will be made available 12 weeks prior to departure and upon the payment of any outstanding balance. 
 
14. Insurance
 
14.1. It is a condition of travel on our holidays that all travelers are adequately covered by travel insurance prior to departure. Insurance should cover personal accident and medical expenses, evacuation and repatriation, baggage loss, and cancellation or curtailment of holiday. 
14.2. Your insurance details must be supplied to us at the time of booking. If you fail to provide the requested insurance information prior to travel, we reserve the right, acting in our sole discretion, to cancel bookings and apply charges as per our cancellation policy. In some cases, a pre-existing medical condition may not be covered by your travel insurance company. In this instance, a signed indemnity is required stating that you will be financially responsible for any costs associated with treatment of your pre-existing medical condition. 
 
15. Prices and Web Site Accuracy
 
15.1. The information and price showing in this web site may have changed by the time you come to book your arrangements.  You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. 
 
Although we make every effort to ensure the accuracy of the web site/information/documentation and email correspondence, regrettably errors do occur. You must therefore ensure you check the holiday price and all other details of your chosen arrangements and contact us immediately should you find a discrepancy.
 
16. System Errors
 
16.1. In rare cases errors may occur when inputting prices into our reservations system or website. We regret that any contract entered into on the basis of an erroneous price will be void. In the unlikely event that such a situation arises, you will be given the option to either pay the correct price or cancel with a full refund.
 
17. Special Requests/Medical Problems
 
17.1. If you wish to make a special request, you must do so at the time of booking. We will endeavour to pass any reasonable requests on to the relevant supplier but we cannot guarantee that requests will be met. 
 
17.2. The fact that a special request has been noted on your confirmation invoice or any other documentation or that has been passed on to the supplier is not confirmation that the request will be met. 
 
17.3. Failure to meet any special requests will not be a breach of contract on our part unless the request has been specifically confirmed.
 
17.4. We are happy to advise and assist you in choosing a suitable holiday. As some of the accommodation and resorts featured may lack even the simplest facilities, such as ramps for wheelchairs, lifts etc., it is important that, when booking, you advise us of any disabilities and special requirements to make sure the holiday meets your specific needs. 
 
17.5. If we reasonably feel unable to properly accommodate the particular need of the person(s) concerned, we will not confirm the booking or, if full details are not given at the time of booking, cancel when we became aware of these details.
 
18. Excursions
 
18.1. Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday.  For any excursion or other tour that you book, your contract will be with the operator of the excursion o tour and not with us.  We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
 
19. Data Protection
 
19.1. Once you have confirmed your details (and those of your party) with us we will proceed to confirm the booking.
19.2. Save as expressly set out in these Booking Conditions, only the necessary booking information that you provide to us will be passed on to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. 
19.3. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. 
19.4. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. 
 
19.5. Please note that, in addition to us contacting you after the provision of your holiday, we may also contact you following your holiday with details of other holidays / tours provided by us that may be of interest to you. 
 
19.6. We may provide third parties with your contact details for this purpose, unless you inform us that you do not wish to receive such approaches in future. In making this booking, you consent to this information being passed on to the relevant persons for the purposes set out in this clause 19 (and our data protection/privacy policy, which is available upon request) for you and those persons included in your booking.
 
20. Accommodation Only Bookings
 
20.1. If you purchase accommodation only at the time of booking, your contract for your confirmed accommodation will be with the accommodation provider(s) and no-one else. In such circumstances, we act solely as agent for that accommodation provider.  The accommodation provider’s terms and conditions will apply to your contract.  In the event of any conflict between these Booking Conditions and the accommodation provider’s separate booking terms and conditions, these Booking Conditions will prevail.  
 
20.2. As agent, our responsibilities are limited to making your booking in accordance with your instructions.  We cannot and do not accept any liability whatsoever for any improper performance of the service supplied by the accommodation provider including but not limited to the accommodation itself, for any information concerning the accommodation which we pass on to you in good faith, for the performance of your contract by the accommodation provider or for the acts or omissions of the accommodation provider, its employees, agents or suppliers or any other person or party in any way connected with the accommodation.
 
20.3. The booking conditions for all of the suppliers who offer accommodation only through us are available from us on request.   


Attraction Tickets
 
Walt Disney World
 
Disney’s 14-day Ultimate Ticket allows guests unlimited access to Magic Kingdom® Park, Epcot®, Disney’s Hollywood Studios®, Disney’s Animal Kingdom®, Disney’s Blizzard Beach*, Disney’s Typhoon Lagoon Water Park*, Disney’s Oak Trail Golf Course (tee time reservations are required and subject to availability) and Disney’s Wide World of Sports Complex (valid only on event days, some events require a separate admission charge) for 14 consecutive days from the first day of use. Guests are also entitled to one round of mini golf each day of your 14-day Ultimate Ticket at either Disney’s Fantasia Gardens Mini Golf Course or Disney’s Winter Summerland Mini Golf Course (round must start before 4.00pm). *Please note water parks are subject to seasonal closure. Guests are able to visit more than one park per day and have unlimited use of the Disney transportation system and access to Disney’s Fast Pass system.
 
Disney’s 2-day Ticket with Mini Golf enables guests to visit one park per day and can be used for two days in a 14 day period from date of activation. Tickets are valid for entry at Magic Kingdom® Park, Epcot®, Disney’s Hollywood Studios® and Disney’s Animal Kingdom®. Multiple parks cannot be visited on the same day. One round of mini golf can also be played on either the Disney’s Winter Summerland Mini Golf Course or Disney’s Fantasia Gardens Mini Golf Course during the 14 day validity period of the ticket. 
 
Disney’s 21-day Ultimate Ticket allows guests unlimited access to Magic Kingdom® Park, Epcot®, Disney’s Hollywood Studios®, Disney’s Animal Kingdom®, Disney’s Blizzard Beach*, Disney’s Typhoon Lagoon Water Park*, Disney’s Oak Trail Golf Course (tee time reservations are required and subject to availability) and Disney’s Wide World of Sports Complex (valid only on event days, some events require a separate admission charge) for 21 consecutive days from the first day of use. Guests are also entitled to one round of mini golf each day of your 21-day Ultimate Ticket at either Disney’s Fantasia Gardens Mini Golf Course or Disney’s Winter Summerland Mini Golf Course (round must start before 4.00pm). *Please note water parks are subject to seasonal closure. Guests are able to visit more than one park per day and have unlimited use of the Disney transportation system and access to Disney’s Fast Pass system.
 
Disney’s 7-day Ultimate Ticket allows guests unlimited access to Magic Kingdom® Park, Epcot®, Disney’s Hollywood Studios®, Disney’s Animal Kingdom®, Disney’s Blizzard Beach*, Disney’s Typhoon Lagoon Water Park*, Disney’s Oak Trail Golf Course (tee time reservations are required and subject to availability) and Disney’s Wide World of Sports Complex (valid only on event days, some events require a separate admission charge) for 7 consecutive days from the first day of use. Guests are also entitled to one round of mini golf each day of your 7-day Ultimate Ticket at either Disney’s Fantasia Gardens Mini Golf Course or Disney’s Winter Summerland Mini Golf Course (round must start before 4.00pm). *Please note water parks are subject to seasonal closure. Guests are able to visit more than one park per day and have unlimited use of the Disney transportation system and access to Disney’s Fast Pass system.
 
Universal Orlando® Resort
 
*2-Park Bonus Ticket entitles ONE (1) guest admission to Universal Studios Florida® and Universal’s Islands of Adventure® theme parks, plus select live entertainment venues of Universal CityWalk®, on all days during a fourteen (14) consecutive calendar day period which includes the first day any portion of the ticket is used. Unused days shall be forfeited. **3-Park Bonus Ticket entitles ONE (1) guest admission to Universal Studios Florida®, Universal’s Islands of Adventure®, AND Wet ‘n Wild® Orlando, plus select live entertainment venues of Universal CityWalk®, on all days during a fourteen (14) consecutive calendar day period which includes the first day any portion of the ticket is used. Unused days shall be forfeited. Guests utilizing self-parking pay a parking fee only once per day with the presentation of that day’s paid parking receipt and valid ticket, regardless of how many parks are visited in one day. Both the 2 and 3-Park Bonus Tickets are not valid for separately ticketed concerts and special events at either of the parks or CityWalk. Some CityWalk venues require ages 21 or older for admission. Valid photo ID required. Does not include admission to AMC® Universal Cineplex 20 with IMAX®, the Blue Man Group show or Hollywood Drive-In Golf™. Additional restrictions apply and benefits are subject to change without notice. ^ and ^^ Halloween Horror Nights® is a separately ticketed event. Event occurs rain or shine. Dates, times, attractions and entertainment are subject to availability and may change without notice. Other restrictions may apply. WARNING! EVENT MAY BE TOO INTENSE FOR YOUNG CHILDREN AND IS NOT RECOMMENDED FOR CHILDREN UNDER THE AGE OF 13. NO COSTUMES OR MASKS ALLOWED. © 2015 BMG. © 2015 Wet ‘n Wild. All rights reserved. Universal elements and all related indicia TM & © 2015 Universal Studios. All rights reserved. 
 
Seaworld Parks & Entertainment
 
All tickets provide unlimited admission for 14 consecutive days from first use, with the exception of Discovery Cove which is a one day experience. Guests must be at least 6 years of age to swim with the dolphins at Discovery Cove. Guests aged 6-12 must be accompanied by a paying adult who is also participating in the dolphin swim experience. Discovery Cove guests aged 3-5 must purchase the non-dolphin swim package. Free bus transportation is available to Busch Gardens on the Busch Gardens Shuttle Express with all Busch Gardens inclusive tickets. Children 0-2 years of age are free of charge. *Offer valid for new bookings only. Book and first visit must be by 31st December 2015. © 2015 SeaWorld Parks & Entertainment, Inc. All Rights Reserved.
 
 
Orlando FlexTicket™ and Orlando FlexTicket™ Plus
 
The Orlando FlexTicket™ and Orlando FlexTicket™ Plus are valid for fourteen (14) consecutive days. Unused days shall be forfeited. These days start from the first day you enter an Orlando FlexTicket™ or Orlando FlexTicketTM Plus park or Universal CityWalk®. Not valid for separately ticketed concerts, special events or venues such as AMC® Universal Cineplex 20 with IMAX®, the Blue Man Group show, or Hollywood Drive-In GolfTM. Some CityWalk® venues require 21 or older for admission. Valid Photo ID required. Restrictions apply and benefits are subject to change without notice. © 2015 SeaWorld Parks & Entertainment, Inc. All Rights Reserved. SeaWorld Parks & Entertainment are not a part of, located at, or affiliated with Universal Orlando® Resort. © 2015 BMP. © 2015 Wet ‘n Wild. All rights reserved. Universal elements and all related indicia TM & © 2015 Universal Studios. All rights reserved.
 
Disney and Universal Combo Tickets
 
Disney & Universal Combo Pass allows guests unlimited entry to all 6 Disney Parks (Magic Kingdom® Park, Epcot®, Disney’s Hollywood Studios®, Disney’s Animal Kingdom®, Disney’s Blizzard Beach Water Park* and Typhoon Lagoon Water Park*) and Universal Parks (Universal Studios Florida® and Universal’s Islands of Adventure®) for 14 consecutive days from the first day of use. *Please note Disney water parks are subject to seasonal closure.
 
LEGOLAND® Florida & SeaWorld Parks Combo Ticket provides unlimited entry to SeaWorld Orlando, Busch Gardens Tampa, Aquatica Orlando and LEGOLAND® Florida for 14 consecutive days from the first day of use.
 
Orlando Freedom Ticket provides guests unlimited access to the Disney Parks, Universal Orlando® Resort and SeaWorld Parks for 14 consecutive days from the first day of use. Guests are entitled to visit more than one park per day. The Orlando Freedom Ticket is valid at the following parks: Disney’s Magic Kingdom® Park, Disney’s Epcot®, Disney’s Hollywood Studios®, Disney’s Animal Kingdom®, Disney’s Blizzard Beach Water Park*, Disney’s Typhoon Lagoon Water Park*, Universal Studios Florida®, Universal’s Islands of Adventure®, SeaWorld Orlando, Busch Gardens Tampa and Aquatica Orlando. *Please note Disney water parks are subject to seasonal closure. The Orlando Freedom Ticket is a combined package of the Disney 14-day Ultimate Ticket, the Universal 2-Park Bonus Ticket and the 3-Park SeaWorld Orlando, Aquatica Orlando & Busch Gardens Tampa Ticket.
 
Orlando Freedom Ticket Plus provides guests unlimited access to all the same parks as the Orlando Freedom Ticket with additional entry to Wet n’ Wild® Orlando and LEGOLAND® Florida for 14 consecutive days from the first day of use. Guests are entitled to visit more than one park per day. Please note Disney water parks are subject to seasonal closure. The Orlando Freedom Ticket is a combined package of the Disney 14-day Ultimate Ticket, the Universal 2-Park Bonus Ticket and the 3-Park SeaWorld Orlando, Aquatica Orlando & Busch Gardens Tampa Ticket.
 
Kennedy Space Center
 
Astronaut Training Experience® lasts for approximately 4.5 hours and includes Spaceflight Simulators, Full Scale Space Shuttles Mission Simulation and briefing from veteran NASA astronauts along with commemorative extras. Guests must be 14 years or older and under 18’s must be accompanied by an adult. Some height and weight restrictions apply on certain simulators. Participants should be free of neck and back injuries. Astronaut Training Experience® does not include General Admission to Kennedy Space Center Visitor Complex.
 
General Admission provides entry to Kennedy Space Center Visitor Complex and access to all the major attractions including a tour of the Kennedy Space Center Restricted Areas, the Shuttle Plaza and Rocket Garden for one day. General Admission also entitles guests to a second visit FREE to the US. Astronaut Hall of Fame only (must be used within 7 days of your first visit). Please note access to Kennedy Space Center may be restricted on certain rocket launch days.
 
Kennedy Space Center Space Pass with Transportation includes General Admission to Kennedy Space Center Visitor Complex, lunch with a real-life astronaut and a 2 hour tour offering access to areas usually only open to NASA personnel. Transportation to and from Kennedy Space Center Visitor Complex is also included and will pick up guests from designated points around Orlando for one day only. Please note the Astronaut Hall of Fame is not visited on this excursion.
 
Kennedy Space Center with Transportation includes General Admission to Kennedy Space Center Visitor Complex as well as transportation to and from designated pick up points around Orlando for one day only. Please note the Astronaut Hall of Fame is not visited on Thursday departures.
 
Space Pass includes the same benefits as General Admission to the Kennedy Space Center Visitor Complex with the addition of lunch with a real-life astronaut and a 2 hour tour offering access to areas usually only open to NASA personnel for one day. Space Pass also entitles guests to a second day FREE admission to Kennedy Space Center Visitor Complex (must be taken within 7 days of your first visit). Please note access to Kennedy Space Center may be restricted on certain rocket launch days. 
 
Merlin Entertainment
 
LEGOLAND® Florida One Day Ticket entitles guests access to LEGOLAND® Florida for one day only.
 
LEGOLAND® Florida One Day Water Park Combo Ticket lets visitors access both LEGOLAND® Florida and LEGOLAND® Florida Water Park for one day only. Guests must visit both parks on the same day. Please note LEGOLAND® Florida Water Park is closed during the winter months and days of operation vary throughout season from March to October.
 
LEGOLAND® Florida Unlimited Ticket provides guests with access to LEGOLAND® Florida for 14 consecutive days from the first day of use.
 
LEGOLAND® Florida Water Park Combo Unlimited Ticket lets visitors access both LEGOLAND® Florida and LEGOLAND® Florida Water Park for up to 14 consecutive days from the first day of use. Please note LEGOLAND® Florida Water Park is closed during the winter months and days of operation vary throughout season from March to October.
 
Ocean Florida Recommends
 
Cirque Du Soleil Walt Disney World provides one guest a category two seat for Cirque Du Soleil La Nouba at Downtown Disney West Side. Please bring your ticket voucher along with photo ID to the event. This ticket is not valid for New Year’s Eve Shows on 31st December. There are no shows on Sundays or Mondays.
 
Fun Spot America allows visitors to enter both Fun Spot Orlando and Fun Spot Kissimmee. This ticket is valid for one day only and guests are entitled to visit both theme parks on the same day. Please note an additional fee will be required for SkyCoaster at both parks.
 
Orlando Airboat Ride at Boggy Creek entitles one guest to a thirty minute airboat ride through the Central Florida Everglades. Tours operate daily every thirty minutes from 9.00am to 5.00pm and depart from Southport Road, Kissimmee. Transportation to Boggy Creek is not included. 
 
Orlando Dining Experiences
Kids Eat Free Orlando Card offers one free children’s meal with the purchase of an adult meal or entrée. The card must be presented at the time of ordering your meal. This card expires after 90 days from first time of use and cannot be used with any other discounts or offers. Kids Eat Free Meals may not apply to taxes, gratuities, bar drinks or take away food. Particular participating restaurants may be removed from accepting card offer without prior notice. 
 
Orlando Eat and Play Card is valid for up to 4 people and expires 30 days from the first day of use. Present this card at participating shops, restaurants and attractions to receive a discount on admission fee or bill total. Orlando Eat and Play Card cannot be used in conjunction with other offers or discounts unless at the explicit discretion of the participating merchant.
 
Orlando VIP Dine 4 Less Card is valid for up to 4 paying guests and expires 30 days from the first day of use. This card cannot be used in conjunction with any other offer or discount unless otherwise stated by the participating merchant. The card must be signed and dated prior to first use in order to be activated and may be subject to identification verification. Participating restaurants can be withdrawn at any time with prior notice.
 
Planet Hollywood Motion Picture Meal Voucher entitles guests to a specific three course menu with drinks at a discounted cost as well as VIP first available seating (please note that there may still be a wait at particularly busy times). Present your Planet Hollywood Motion Picture Meal Voucher at the main host stand on arrival at Planet Hollywood Orlando.
 
P. Centtrip MasterCard Promotion
In partnership with the UK’s best value foreign currency provider, we are offering a free Centtrip prepaid MasterCard at no extra cost.
 
To get your Centtrip prepaid MasterCard we will pass your details on to Centtrip who will carry out an identity check on the lead passenger to make sure you qualify for this offer.
 
The identity check is not a credit check. The identity check will be carried out upon your balance being paid in full, if the identity check is not passed you will not qualify for this promotion and no alternative offer will be provided.
 
You will receive your Centtrip prepaid MasterCard directly from Centtrip 28 days after your balance has been paid in full.
 
Your card cannot be redeemed against cost of holiday.
 
The offer cannot be used in conjunction with any other offer.
 
The card cannot be transferred to another booking.
 
The Centtrip MasterCard promotion is valid for departures in 2015, 2016 & 2017. Bookings must include flights and accommodation or flights and car hire to qualify for this promotion.
 
Promotion does not apply for holidays departing less than 28 days from the time of booking.
 
The Centtrip Prepaid MasterCard is issued by Prepaid Financial Services Limited pursuant to a license from MasterCard International Incorporated.
 
Prepaid Financial Services Limited is regulated and authorised by the Financial Conduct Authority, registration number 900036. Registered Office: 36 Carnaby Street London, W1F 7DR
 
Centtrip Top Up Campaign
In order to qualify for $500 there must be 4 or more passengers in the booking party. Bookings with 1 -3 passengers will receive $250

 

Did you know we have a Welcome Centre based in Kissimmee?

We are one of the only UK tour operators to have a team based in Kissimmee, Orlando.

Our friendly team are available to all of our guests travelling to the USA, offering support, help, advice and a friendly face to anyone who needs it. Our team in Kissimmee includes locals, who can give you tips on the best places to shop or dine and British Expats who know the importance of a good cup of tea!

If you are staying in one of our villas, head to our Welcome Centre first where one of the team will give you your keys, directions and all the information you need to make your stay perfect.

FREE QUOTE REQUEST

  • No obligation to book
  • Established 10 years
  • ATOL & TTA protected