Ocean Florida Booking Conditions

These conditions and other information set out on this website form the contract between you and us. No employee or representative of this Company has the authority to vary these terms and conditions. Your contract shall be governed by and construed in accordance with English Law and is subject to the jurisdiction of the United Kingdom Courts. Information on this Website (including prices and travel details) may be featured on other websites operated by travel agents and other organisations. Please note that we do not accept liability or responsibility for any advice given to you on any website which is not operated and maintained by ourselves.

We are Como Street Travel Limited trading as Ocean Holidays and our registered office is 111 – 115 North St, Romford, RM1 1ES. We are members of the Travel Trust Association (TTA number U0898), for your protection and peace of mind www.traveltrust.co.uk and ATOL (ATOL number T7270).

Monies paid to us by you are held in a trust account and are not released to us until you commence your holiday. A deposit may be payable at the time of confirmation. This may vary in amount based on the sum we have to pay for services further in advance of the departure date for your booking. The booking is definite once it is confirmed on the Internet using our on-line booking service and payment of the deposit or full amount (where applicable) has been made. Once your booking is confirmed as definite a contract exists between us and all conditions become binding on us both. We will send you an invoice showing details of the booking. The person making the booking guarantees payment to us of the total cost of the booking, and also does so on behalf and with the consent of all others for whom the booking is completed.

The balance of the holiday cost must be paid no later than 12 weeks before departure. If the deposit or balance is not received by the due date we reserve the right to cancel the booking and levy cancellation charges as described in section B of these conditions. We do not usually send reminders of monies owing

Payment by credit card : A charge will be made for each credit card transaction, which varies from company to company. There is no charge for debit card payments.

Price Policy : We reserve the right to increase or decrease the holiday prices shown on this website at any time before you book. The price shown on the on-line booking service will be the price that applies when you make your booking.

Details provided on this website are “live”, and can only be guaranteed when a booking is confirmed and paid for. After booking the price of your travel arrangements can be varied due to changes in transportation costs e.g. fuel, scheduled airfares and any other airline cost changes which are part of the contracts between airlines (and their agents) and the tour operator. Also Government (UK & foreign) action such as increases in VAT or any other Government imposed charges.

In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges, will be absorbed or retained. For larger variations this 2% will be absorbed for increases but not retained from refunds. In either case an administration charge may apply. If this means you have to pay an increase of more than 10% on the price of your travel arrangements, you may cancel your travel arrangements with a full refund of all money paid except for any amendment charges. Please note that travel arrangements are not always purchased in local currency and some apparent changes may have no impact on the price of your travel due to contractual and other protection in place.

Requests to change your booking after confirmation (e.g. transferring to a different hotel, departure date or airport) may be made in writing, by telephone or by email to us, but we are not bound to comply with such requests. If additional people are added to your booking they are added on the understanding that they have also accepted these booking conditions. Where we can meet a request for a change to your holiday we will issue a revised holiday invoice to confirm this.

Cost of Changes : To avoid incurring booking service charges at a later date, please remember to book all additional items when you confirm your holiday. Subsequent amendments or alterations may incur additional charges.

Cost of Cancellations : Should you or any member of your party need to cancel your booking, or part of it, once it has been confirmed you must do so in writing or by email and the charges you incur, which are set out below, depend on when we receive your written notification and any conditions which are laid down by suppliers with whom we arrange services on your behalf. Cancellation charges can be more than 25% of the total booking value up to 100%. Any amendment fees or insurance premiums cannot be refunded and are payable in full.

Insurance : We strongly recommend you have adequate insurance. Please call us on 0207 939 7777 for further information.

Dispatch of travel documents : We can arrange for your travel documents to be sent to you by a more secure method of postage if you so wish. The price of this is a minimum of £10 – the exact rate can be provided at the time of booking.

Conditions of Carriage : Transport by aircraft, rail, ship or coach is subject to the conditions of carriage of the relevant carrier. These conditions of carriage, which are often subject to international agreements, may limit or exclude the carrier's liability to you. Copies of the appropriate conditions will be made available on request. Flight timings, routings and carriers listed in the e-brochure are subject to change as a result of airline procedures and these details are given for your guidance only. Final details will be shown on your tickets.

If you have reason to complain:
1. If you have a problem during your holiday, please inform the relevant supplier (e.g. hotelier) and our local agent immediately who will endeavor to put matters right. If you cannot resolve the matter you should call us on 0207 939 7777, fax us on 0207 939 7778, or email info@ocean-holidays.co.uk to give us the opportunity to resolve the situation. We cannot be held responsible for the acts or omissions of other companies unless this is due to our own negligence.
2. If the problem cannot be resolved the client listed as the lead name on the booking should write to us (quoting booking reference) within 28 days of your return from holiday to: Customer Relations, Ocean Holidays, 8 Vineyard, London , SE1 1QL, UK. In all other cases, we recommend that only the lead name on the booking should write to us, in order to avoid any unnecessary delay in our response. Subsequent correspondence must be followed up in writing within 6 weeks of your receiving a full reply from us. Investigation can take up to eight weeks. If you fail to follow these simple procedures we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

Please check visa regulations with the consulate of the country you will be visiting. It is your responsibility to be in possession of a valid passport and any visa that may be necessary. Allow ample time when making visa applications and check for any changes in visa/passport requirements that a country may make at any time. All children who are not already included on a 10 year passport will need to hold their own passport if they are to travel abroad.

Vaccinations : We recommend that you obtain from the Department of Health the D.O.H. leaflet "Protect Your Health Abroad". It is also advisable to check with your own doctor before departure as to which inoculations are necessary for specific areas.

Travel Advice : The Foreign & Commonwealth Office Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information at the FCO website www.fco.gov.uk/knowbeforeyougo .

What is included in the price : We will confirm to you what is included in the price of your booking in a confirmation invoice. If we do not confirm that something is included, then you should assume that it is not, and that additional charges may be payable locally.

Meal Arrangements : Most hotels we sell do not include any meals unless stated. Please ask your consultant if you would like a hotel that offers breakfast or self catering facilities.

Additional Requests : If you have a special request for adjoining rooms, special diets, etc., please indicate at the time of booking and we will endeavor to pass these on. However, these requests cannot be guaranteed as they do not form part of the holiday contract and any extra costs are payable locally. We cannot accept requests for rooms with a particular view unless the supplement for that view (e.g. lake view, south facing) has been paid and the room type confirmed on your invoice.

Self-Catering Accommodation : Local charges for resort tax, linen, end of let cleaning, etc., apply in some accommodations. Clients should make provision for these, especially in the case of deposits which must be paid on arrival. Please note that early departures may mean that it will not be possible to check accommodations before departure. Deposit refunds may therefore be made after your return, less any deductions for damage and for apartments/kitchens that have not been cleaned. It should also be noted that because accommodations need to be checked, they may not be available to arriving clients until mid/late afternoon. Clients arriving late on Saturday should bear in mind that food shops may be closed on Sunday.

They should therefore make provision for food requirements for that day. Layout descriptions tend to be for typical apartments, but some apartments may vary in layout. A cabin is generally a sleeping area that is not fully enclosed and that cannot be described as a complete bedroom.

Dimensions : Dimensions of rooms in hotels or apartments when quoted normally include the bathroom and the balcony area.

Star Categories / Country Standards : Official star ratings, where available are shown in our lists of hotels. They are primarily intended to give a guide to the range of facilities and services available in each property. 2 and 3 star properties generally have a more limited range of facilities and services than is available in 4 and 5 star properties. Note however that in general the overall standard of services and facilities can sometimes vary within star categories. For example, an officially rated 4 star property may only possess 3 star standards (and vice versa) despite having an extensive range of services and facilities.

This is because of the many different criteria that are used from country to country to assess star ratings. Please note these criteria can differ significantly to those used in the UK by motoring and other organizations and UK ratings should not therefore be compared to those overseas. For example, few tourist authorities include an assessment of culinary performance in their ratings. When considering a two or three centre holiday it is advisable to choose hotels of the same rating, although it should be borne in mind that standards do vary from region to region and country to country, for the reasons given above.
Self catering apartments and chalets do not have official ratings.

Safety Standards : Safety standards in some countries may not reach the same level of those enjoyed in the UK, although all properties comply with applicable local and/or national health and safety laws, etc. Monitoring & enforcement of such are subject to the regulations of each country. We therefore advise clients to take all reasonable precautions whilst on holiday and, in particular, to familiarize yourself with fire escape routes.

Information on our website is posted in good faith and is updated regularly. However, we cannot guarantee the completeness and accuracy of the information on it. Prices shown on the website are believed accurate but, in the event of any inaccuracy or discrepancy, the price quoted by our on-line booking system will be taken as the valid price for the holiday in question. We recommend you contact us if you are in any doubt or have any queries before acting on any information on our website.