FAQ and Help

Who do I contact if there’s a problem?

For help when on-site please contact our dedicated Florida Resort Office on 1-407-390-6422. 

Can I fly back early / late?

If you wish to alter your flights whilst in the USA, you’ll need to contact your airline directly. Your airline will not allow us to speak on your behalf once your holiday is in progress. 

What do I do in a medical emergency?

In a medical emergency your insurance company should be your first point of contact. 

What happens if I have a car accident?

When picking up your car, the car rental company will give you an emergency contact number. Keep this number safe and use it in case of an emergency. Usually the number is also located inside the car, on the windshield.