Many tour operators in the UK are solely UK based, meaning once you arrive in Orlando your only contact point is back in the UK, which is by no means ideal. However a select few tour operators now have their very own Orlando Welcome Centre’s, which are excellent in providing a point of contact, a place to ask questions and assistance in case of an emergency. All of which are targeted towards maximising customer satisfaction.
A point of contact
On arrival in Florida, all guests that will be staying in an Orlando based villa will firstly visit the Orlando Welcome Centre to acquire their keys for their home. During normal working hours this will be handled by a member of the Orlando Welcome Centre team, who will brief you about your villa and make sure you have everything you need. Outside of office hours you will still visit the Welcome Centre to pick your keys up from a secure lock box.Local knowledge
In most cases, the Orlando Welcome Centre team will be local residents to the Orlando and Florida area. This means their depth of knowledge of the region greatly exceeds what any regular tour operator can offer. This may be in terms of, the best places to eat, where to go shopping, what to avoid and any other questions you may have; the best place to ask is always the Orlando Welcome Centre.
In case of an emergency
Its reassuring to know that all holidaymakers booking through a tour operator with an Orlando Welcome Centre will be issued with an emergency contact number which customers can ring any time of the day for support and guidance. This is a hugely beneficial and reassuring from a customer’s perspective, knowing that they have easy access to local and trusted support.Enhanced customers satisfaction
All of the above points unquestionably create an added amount of customer satisfaction, demonstrating a company’s commitment to the happiness of their customers. Just as importantly, customers can contact their tour operator before they travel (UK based office), while in Orlando itself (Orlando Welcome Centre) and once they have landed back in the UK (UK based office). For these reasons we would strongly recommend booking your next Orlando holiday with a company that have an Orlando Welcome Centre.