We have been lucky enough to have Lindsey as part of the team since 2018, working across a variety of departments, including Sales and Customer Service. Back in 2006, Lindsey also landed a spot on Disney’s International College Programme and has worked at both Animal Kingdom Lodge and Hollywood Studios.
This first-hand knowledge of Florida, combined with Lindsey’s experience of living with Arthrogryposis, leaves her best placed to answer all your accessible holiday needs.
How can Ocean help me plan an accessible Florida holiday?
"We spent over a year designing an industry-leading special assistance questionnaire. It helps determine everyone’s individual requirements and match them with the appropriate products – including hand-picked accommodation. The questionnaire is completed before a customer speaks to our sales agents, ensuring the quote they receive is always tailored to their needs.
Before guests travel, we also send a bespoke guide including restaurant and excursion tips based on personal experiences you can trust. We then conduct a final call with the concierge team to ensure we’ve got everything covered.
In the coming year, watch this space for more accessible holiday services, as we continue to expand our programme into new destinations."
Should I choose a villa or hotel?
"
Our portfolio of ADA-compliant hotels is particularly suitable for those with mobility needs, including widened doorways, walk-in showers, and hoist-entry pools. Villa accommodation is less suitable for those with mobility needs, but there are still a variety of homes adapted for guests with sensory issues. For visual impairments, features include audio alarms, and accessible paths. For hearing loss, think of sound amplifiers, visual alarms, and closed caption services throughout. And we haven’t forgotten about those with cognitive differences either, including the option of autism-certified hotels with low sensory areas."
Are there any rides at Walt Disney World Resort and Universal Orlando Resort where I don’t have to transfer out of my wheelchair?
"Yes! I love the following wheelchair-accessible rides…
Walt Disney World Resort in Florida:
• Buzz Lightyear’s Space Ranger Spin – Magic Kingdom
• It’s a Small World – Magic Kingdom
• Kilimanjaro Safaris – Animal Kingdom
• Jungle Cruise – Magic Kingdom
Universal Orlando Resort:
• The Cat in the Hat™ – Universal’s Islands of Adventure
• Hogwarts™ Express, Hogsmeade™ Station – Universal’s Islands of
Adventure
• Skull Island: Reign of Kong – Universal’s Islands of Adventure
• The Bourne Stuntacular – Universal Studios Florida
• Despicable Me Minion Mayhem (stationary seating only) – Universal Studios Florida"
Are beach wheelchairs readily available throughout Florida?
"Yes, but often on a first come, first serve basis, so I would advise you to get there early, especially at Clearwater and St. Pete’s. Siesta Key Beach in Sarasota also has a Mobi-Mat; a portable, roll-out path that allows individuals with mobility impairments to access the beach. Other beaches, such as St. Augustine Beach and Clearwater Beach, have specially designed beach wheelchairs that can be used in the water."
Are Orlando’s theme parks suitable for those with cognitive differences such as autism? I worry it may be too overwhelming.
"Definitely. There are tailored services at Orlando’s major theme parks for guests with cognitive differences. For example, at Walt Disney World, there are designated areas with reduced stimuli throughout each park, including Main Street, U.S.A., Adventureland, and Discovery Island."
Can I hire mobility equipment from Ocean Florida?
"Absolutely, we have a variety of mobility-friendly electric scooters for hire, complete with insurance coverage. You can choose a foldable option, perfect for easy storage in your car boot, or opt for a heavy-duty model if you need extra support and comfort."
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