FAQ and Help - Accommodation - Hotels

What are my hotel check in / check out times?

Most of the hotels allow check in from 3pm and check out by 10am but all check in/ check out times vary per hotel. Please check your specific hotel website for exact times. 

What are the resort fees?

It is now commonplace for hotels in the United States to charge a resort fee, which is payable direct to the hotel when you are in-resort. 
 
Hotels charge resort fees to cover the costs of services available in the hotel, such as Wi-Fi in your room and access to the gym.

Ocean Holidays will endeavour to advise you of any resort fees during the booking process, however these cannot be paid to Ocean Holidays directly. 
 
Resort fees are subject to change so there is a chance that your hotel may introduce them after your booking has been made or that they increase between the time you make your reservation and your departure date.  
 
For up to date information on resort fees we recommend that you visit the website of the hotel you are staying at. 

Will my hotel charge me a security deposit?

It is now commonplace for hotels in the United States to charge a security deposit. The security deposit covers damage, theft or other incidental charges.

Deposits will be fully refunded within 14 days of your departure, unless charges have been incurred.
 

Does my hotel provide a free shuttle to the parks?

Some hotels offer free shuttles to the parks. The frequency and availability of these services can vary. If shuttle frequency is a particular concern to you, we suggest contacting the hotel directly for more details. 

How much do I have to pay for parking?

It is most likely you will have to pay for parking at your accommodation. Please note it is your responsibility to check any. possible parking charges. We strongly recommend checking the partner website shortly before your holiday as parking charges can change frequently. Please note unpaid parking charges are subject to fines. We are unable to accept responsibility for any parking charges and any applicable fines. 

I have incurred costs i do not recognise

Common Hotel Fees and Charges

1) Security Deposits - a refundable amount held against incidental damages or unpaid expenses. Usually released within a few business days after check-out.

2) Car Parking Fees - charged for using the hotel’s parking facilities.

3) Resort Fees - covers amenities like Wi-Fi, pool access, fitness centers, or other perks included in your stay.

4) Accommodation Upgrades - fees for upgrading your room to a better view, larger size, or additional amenities.

5) Food and Drink Charges - costs for meals, snacks, or drinks consumed during your stay (e.g., room service, minibar, restaurant).

What to Do If You Don’t Recognise Charges

1) Review the Invoice/Folio  - carefully examine the breakdown of charges provided by the hotel. Compare it with your records of what was used during your stay.

2) Contact the Hotel Directly - call or email the hotel to query any charges that you don’t recognise or understand.Have your reservation details and invoice number handy for reference.

3) Escalate to Ocean Holidays - If the hotel is unable to resolve your concerns or clarify the charges, reach out to Ocean Holidays for assistance. Please provide us with a copy of your invoice and any communication with the hotel.

Do I need to tell my hotel about my allergy?

If you have a food or medical allergy, we strongly recommend informing your hotel or accommodation provider in advance of your arrival.

Hotels may be able to make notes on your reservation, provide guidance on dining options, or advise on ingredients used in meals. However, policies and facilities can vary between properties.

You should also speak with hotel staff or restaurant staff on arrival and before ordering any food to ensure they are aware of your allergy.

Please note that hotels cannot always guarantee an allergen free environment. If you have a severe allergy, you should ensure you carry any necessary medication with you and take appropriate precautions during your stay.
 

Does my room have a fridge?

Room facilities, including whether a fridge is provided, vary depending on the hotel and the room type you have booked.

For up-to-date information on hotel facilities, we recommend that you visit the website of the hotel you are staying at.

If you are unsure, our Customer Support team will be happy to check the room amenities for your specific booking.
 

Will my accommodation have a cot, crib or highchair?

Facilities such as cots, cribs or highchairs are not guaranteed, they must be requested prior to travel and are subject to availability. To make a request to your hotel create a support ticket via your Manage My Booking portal or call our support team on 0203 814 2198. 

For up to date information on hotel facilities, we recommend that you visit the website of the hotel you are staying at.