FAQ and Help - Disney

How do I manage my Disney Attraction Tickets / Disney Hotel Booking?

Reservations for Disney attractions, restaurants and a Walt Disney World Resort hotel can be managed online. To do so, you will need your Walt Disney World reference number, which usually arrives within 14 days of your booking - depending upon how far in advance your reservation is.  
 
To manage your booking please visit mydisneyexperience.co.uk. Here, you will need to create an account using your personal details. Once you have created an account, you will be able to use the My Disney Experience website or app to do the following: 

• Plan your visit using Disney Genie
• Book restaurant reservations (up to 70 days in advance (depending on length of stay), from 60 days before your check in date)
• Make ride reservations in advance with the Lightning Lane Single Pass and Lightning Lane Multi Pass 

For any questions or assistance with your travel documents, please contact our Customer Service Team via your Manage My Booking portal. 

What are Disney Genie, Lightning Lane Single Pass and Lightning Lane Multi Pass?

Disney Genie is a complimentary service that helps you plan the perfect Walt Disney World Resort trip. Built into the My Disney Experience app, you can create itineraries tailored to the characters, food and attractions you and your party love.  

However, on 24th July 2024, Walt Disney World introduced new, simpler names to provide more clarity for everyone. Disney Genie+ service became Lightning Lane Multi Pass, while individual Lightning Lane is now known as Lightning Lane Single Pass. 

Lightning Lane passes to help guests do the following:  

• Choose their experiences and times prior to purchasing, so they know what they're getting
• Book Lightning Lane passes for multiple vacation days, all in a single day

What are Disney MagicBands and Disney MagicMobile?

MagicBand and MagicBand+ unlock your Walt Disney World Resort hotel room, tap-in to theme parks, link photos to your PhotoPass account, and buy food or merchandise. Disney MagicMobile is free and works on both iOS and Android (including an Apple Watch) once you have it set up in the My Disney Experience app.