FAQ and Help
Select your questions
Travel Documents
How and when do I get my Travel Documents?
Your Travel Documents will be available no later than 2 weeks before your departure date. The exact timing of this depends on many factors including airline, accommodation type and so on.
If you have booked a villa, your villa information will be sent to you 1-5 days prior to your arrival.
When released, you’ll receive a notification email and you will be able to view your Travel Documents online, through our Manage My Booking portal.