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FAQ and Help


imgFlights

How do I get my flight details, including times?

Prior to your departure we will send you your Travel Documents confirming party information, flight numbers and e-ticket number. This information will be viewable from your secure Manage My Booking portal

Can I choose my flight seats?

Your Travel Specialist will advise you about securing seat allocation at the time of making your holiday booking with us. 

Flight seat booking rules vary by airline and departure date. Your confirmation email, sent to you at the time of booking contains full details as they apply to your particular booking and airline. 

Will you send me physical flight tickets?

No. Sorry but airlines don't issue physical, printed tickets anymore. You'll receive an e-ticket.

Do I have to supply Advance Passenger Information?

All airlines now require passengers to provide Advance Passenger Information (API). 

Advance Passenger Information (API) is simply a process whereby you the passenger are required to provide information to your airline or travel company, prior to travel. The information you need to give normally includes details of your Passport such as your passport number, the name on your passport, gender and date of birth. This information is required to enhance and reinforce border control and security.

Read More https://www.beforetravel.co.uk/advance-passenger-information/ 

The procedures for providing this information will vary depending upon the airline you are traveling with, but in most circumstances you will be required to provide this information direct to the airline yourself. 

Do I have to supply Secure Flight Passenger Data?

UK Citizens traveling to the United States are required to provide the airline they are traveling on with Secure Flight Passenger Data (SFPD). As your travel provider Ocean Holidays will pass your SFPD information directly to your airline, so you don’t have to do this. 

Does my infant child get their own seat?

When traveling with an infant under two, you can choose to have the infant seated on your lap or for it to have its own seat.

If the infant is to be seated on your lap, you will be charged an infant fare, but if the infant has its own seat, a child fare. Sky cots are made available by our airline partners on a first come first served basis.

For specific information about what infant accessories you can take on your flights, please contact your airline directly.

Also, please see our dedicated FAQ section all about Traveling With Children. 

What happens if my flight is cancelled?

If this happens, please contact our Customer Service Team via your Manage My Booking portal and we will guide you through your available options. 

Can I choose my meals, and specify dietary requirements?

Our airline partners provide a range of meals on board your flights, if you have any specific dietary requirements please make this clear to your Ocean Travel Specialist during the booking process. If you want to change your meal requirements after you have booked please contact our Customer Service Team via your Manage My Booking portal.

Meals can be amended up to 72 hours prior to departure, but we recommend you contact Ocean Holidays at your earliest convenience to ensure your meal requirements are passed onto the airline in good time. 

For further information about special meals and dietary requirements, please visit the website of the airline you are traveling with: ​​​​​

I need special assistance when flying, who do I inform?

If any member of your party needs special assistance, please make your travel consultant aware during the booking process and contact the airline directly as soon as your flight details become available. We recommend that you give the airline as much notice as possible so they are in the best position to assist you.

To arrange your special assistance, you will need your flight reference number. If you do not have this, please contact our Customer Service Team via your Manage My Booking portal.

For further information, please see the dedicated Accessible Holidays section on our website: https://www.ocean-florida.co.uk/accessible-holidays/

For information about the special assistance available on your specific airline please visit the website of the airline that you are traveling with: 

What is my baggage allowance?

Baggage allowance and policies differ from airline to airline and change on a regular basis, please visit your airlines website for the most up to date information. If you wish to add additional baggage to you booking such as extra check in luggage, golf clubs, buggies or car seats you will need to contact your airline directly.

For further information about baggage allowance please visit the website of the airline you are traveling with:

American Airlines
Air Canada
Aer Lingus
British Airways
Delta
KLM
TUI 
Virgin
United Airlines

What time should I arrive at the airport?

Ocean Holidays recommends arriving at the airport a minimum of 3 hours prior to your departure time. This gives you time to get your bags checked in, and to allow for any unusually long queues or delays. Your flight will not wait for you if you are running late! 

Can I check in online?

We recommend that where possible you check in online within 24 hours prior to your departure in order to print your boarding passes and obtain current flight information. Please note if you are traveling on a ‘group booking’ you will not be able to check-in online.

For further information about checking in online please visit the website of the airline you are traveling with: 

How do I know which terminal to go to?

If you are departing from a specific terminal, this will be stated on your paperwork received from Ocean Holidays.

For further terminal information please visit the appropriate website below: 

How do connecting flights work?

As a rule, you will not need to collect your luggage and check it in again. However, this can be subject to change by your airline and is also dependent upon the airport's security processes at the time of travel.

It's always best to confirm details like this with your airline at the check-in desk, at the time of travel. 

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