• ATOL & TTA Fully Protected
  • Established Over 11 Years
  • Florida 24/7 Help Centre
  • UK´s No.1 Independent Florida Specialist
  • ATOL & TTA Fully Protected
  • Established Over 11 Years
  • Florida 24/7 Help Centre
  • UK´s No.1 Independent Florida Specialist

FAQ and Help

Read our frequently asked questions and help guide.

Welcome to our FAQ section. Here you will find answers to your questions.
Please navigate our FAQs using the links below to find what it is you're looking for.

Visas and Passports

Passport requirements for travelling to the United States

If you are travelling to the United States you are required to have a valid British passport. Your passport should be valid for the proposed duration of your stay. You will not need any additional period of validity on your passport beyond this.
For more information visit the Foreign and Commonwealth office:


Do I need to apply for a Visa Waiver/ESTA?

The majority of UK citizens travelling to the United States are required to obtain an Electronic Travel Authorisation (ESTA) prior to boarding a carrier to travel by air or sea to the United States. If you do not apply for travel authorisation visa (ESTA) prior to travel you may be denied boarding, experience delayed processing, or be denied admission at a United States port of entry.

Applications must be submitted no less than 72 hours prior to travel; you are encouraged to apply early, please note there is a charge of approximately $14 per person. When completing your ESTA please state the address of our Ocean Florida Welcome Centre, 3204 Rolling Oaks Boulevard Kissimmee, Florida 34747.

To complete an ESTA please go to: https://esta.cbp.dhs.gov/esta/

Please be aware that not all UK citizens are permitted to travel to the United States under the Visa Waiver scheme, this includes but not limited to UK citizens that have a criminal convictions.

For further information please visit: help.cbp.gov/app/answers/list/p/0/c/0/kw/esta/search

Ocean Holidays cannot be held liable for any passenger that is not permitted to enter the United States.

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Did you know we have a Welcome Centre based in Kissimmee?

We are one of the only UK tour operators to have a team based in Kissimmee, Orlando.

Our friendly team are available to all of our guests travelling to the USA, offering support, help, advice and a friendly face to anyone who needs it. Our team in Kissimmee includes locals, who can give you tips on the best places to shop or dine and British Expats who know the importance of a good cup of tea!

If you are staying in one of our villas, head to our Welcome Centre first where one of the team will give you your keys, directions and all the information you need to make your stay perfect.


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  • Established 10 years
  • ATOL & TTA protected
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