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Read our frequently asked questions and help guide.

Welcome to our FAQ section. Here you will find answers to your questions.
Please navigate our FAQs using the links below to find what it is you're looking for.

Cruises

Cruises

Cabin number

Your cabin number will be detailed to you at the point of booking. If you would like to change your cabin number this will be subject to availability and charge.

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Dining arrangements

Generally ships which offer 2 dining sittings require first sittings to start around 6.30pm and second sittings around 8.30pm. Sittings can be requested at the time of booking, but can be changed prior to departure subject to availability. For more information please visit the website of the cruise liner you are traveling with.

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Gratuities

Gratuities on many cruise ships are now compulsory and will automatically be added to your on board account where applicable. Most cruise lines now offer you the opportunity to pre-pay these prior to departure.

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Check in online

All clients are required to check in online prior to departure, when you check in online you will be asked to create an account where you will be able arrange services such as drink packages and excursions.

For more information please visit the website of the cruise liner you are traveling with.

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Excursions/drink packages

Once you have checked in online you will be able to arrange services such as drink packages and excursions.

For more information please visit the website of the cruise liner you are traveling with.

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See what these Ocean Florida customers are saying...

Hi Nikki, just got back from our holiday and just want to say thanks for your concern and professionalism for contacting me whilst on holiday regarding the hurricane. It didn't affect us as we were down in the Keys but it was very much appreciated that you contacted me. I didn't reply at the time as I thought you'd be too busy with contacting everyone. The holiday was excellent and look forward to booking with you again soon. Regards

Nick Koernich

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Just catching up with life after a fantastic 2 weeks in Florida all arranged by your helpful team. We had an amazing holiday, everything went like clockwork. Your advisors and customer service is second to none. I would recommend you to anyone interested in a Florida holiday. Thanks again, Tim and family.

Tim Barlow

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After returning from our holiday to Florida in April 2016, I wanted to email to say a huge thank you to the staff that helped in the run up to our departure. The customer service staff were very helpful and always promptly answered my many questions. Our holiday was excellent from start to finish and everything that was promised at the time of booking was given. I have no doubt that myself and my family members will be using you for all our holidays going forward. Not only competitive in price by 10/10 for service!

Natalie Cheryle

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I just wanted to pass on a massive thank you to Shelley who has sorted out our dream holiday for Disney for next October. She has been fabulous and we will definitely come back thanks to how great she was

Amanda Crumblehulme

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This email is to THANK YOU all for helping us book a great holiday. From the very start of quoting us, to me phoning you all with my silly questions. I was very worried about booking with your company as I have only ever booked holidays on the high street travel agents. We are here now and I can say that every thing you promised it would be, IT IS. So once again THANK YOU ALL for helping me book a great holiday.

The Knight Family

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Hi all, just returned from our Florida holiday and wanted to thank each and every one of you who have been there for us from our first initial enquiry to helping us with an issue during our holiday. My Husband and I, as well as our 2 friends, had an absolutely fabulous holiday. We were very satisfied with Ocean Florida and are looking forward to booking again in the near future. I am also making my friends and family aware of the great service you provided for us. Thank you for helping my family create new memories. From a very satisfied customer

Rowena Mcintosh

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Thank you so much Daniel – we had an incredible time and would LOVE to go back but probably won’t be able to afford it for another few years!! It was amazing though and have written to Nikki as she helped us so much in the run-up. Will definitely be recommending your company to anyone who will listen!

Fiona Page

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Hi Nikki Just a note to say thank you so much for all your help and advice regards our holiday in Florida, we all had a great holiday it was magical and unforgettable, so much more than even I expected the happy memories we have will last a lifetime for us all, thank you so so much. Best regards to you and all your great team

Liz

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The local Ocean Holidays office greeted us with a smile and helpful advice, guiding us to our private villa. When we arrived, we were surprised to see such a large welcome pack of groceries. The accommodation was great, everything was clean and to a good standard. The day after our arrival someone phone to ensure that we were OK and happy with the accommodation, which we have never had happen before on any other trip, nice touch!

Tracy Charman

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Did you know we have a Welcome Centre based in Kissimmee?

We are one of the only UK tour operators to have a team based in Kissimmee, Orlando.

Our friendly team are available to all of our guests travelling to the USA, offering support, help, advice and a friendly face to anyone who needs it. Our team in Kissimmee includes locals, who can give you tips on the best places to shop or dine and British Expats who know the importance of a good cup of tea!

If you are staying in one of our villas, head to our Welcome Centre first where one of the team will give you your keys, directions and all the information you need to make your stay perfect.