FAQ and Help

Read our frequently asked questions and help guide.

Welcome to our FAQ section. Here you will find answers to your questions.
Please navigate our FAQs using the links below to find what it is you're looking for.

Cruises

Cabin number

Your cabin number will be detailed to you at the point of booking. If you would like to change your cabin number this will be subject to availability and charge.

Dining arrangements

Generally ships which offer 2 dining sittings require first sittings to start around 6.30pm and second sittings around 8.30pm. Sittings can be requested at the time of booking, but can be changed prior to departure subject to availability. For more information please visit the website of the cruise liner you are traveling with.

Gratuities

Gratuities on many cruise ships are now compulsory and will automatically be added to your on board account where applicable. Most cruise lines now offer you the opportunity to pre-pay these prior to departure.

Check in online

All clients are required to check in online prior to departure, when you check in online you will be asked to create an account where you will be able arrange services such as drink packages and excursions.

For more information please visit the website of the cruise liner you are traveling with.

Excursions/drink packages

Once you have checked in online you will be able to arrange services such as drink packages and excursions.

For more information please visit the website of the cruise liner you are traveling with.

Not found what you are looking for?
Messages will be responded to as soon as possible *Required fields
TRUSTED BY 100,000 CUSTOMERS TO DATE
98%
CUSTOMER
REVIEWS
100% ATOL
PROTECTION
10
YEARS
ESTABLISHED

Did you know we have a Welcome Centre based in Kissimmee?

We are one of the only UK tour operators to have a team based in Kissimmee, Orlando.

Our friendly team are available to all of our guests travelling to the USA, offering support, help, advice and a friendly face to anyone who needs it. Our team in Kissimmee includes locals, who can give you tips on the best places to shop or dine and British Expats who know the importance of a good cup of tea!

If you are staying in one of our villas, head to our Welcome Centre first where one of the team will give you your keys, directions and all the information you need to make your stay perfect.

FREE QUOTE REQUEST

  • No obligation to book
  • Established 10 years
  • ATOL & TTA protected