FAQ and Help

Read our frequently asked questions and help guide.

Welcome to our FAQ section. Here you will find answers to your questions.
Please navigate our FAQs using the links below to find what it is you're looking for.

Car Hire & Transfer

Driving in the United States

Any UK citizen driving in the United States is required to have a valid British driving license. You will need to provide your car hire provided with your original driving license. If you have a photo card license you will need to provide this as well as the original driving license.

Will the lead driver need to have a credit card?

The lead driver must have a valid credit card or visa debit card, an imprint of the card will need to be provided as a security pre-authorisation for incidentals and damages, cash deposits are not accepted.

What is included in my car hire package

We currently offer the following car hire package options:
Inclusive - 2 drivers (no fuel) + Roadside Plus*
Gold – 4 driver + tank of fuel + Roadside Plus*
Young driver policy for under 21`s

*Roadside Plus includes ‘Basic Breakdown Cover’, this means that should your vehicle break down providing it is due to mechanical failure you will be picked up and offered another vehicle.

We recommend that to get the best car hire package you pre-book all your car hire requirements direct with Ocean Holidays. You will be able to upgrade your car at the hire desk in the United States, but this will be at a significantly increased price.

Car insurance

All our car hire packages come with ‘comprehensive insurance’, which means you do not need to purchase any further insurance.

You may be offered additional items when you pick up your car, but these are optional. They may include: Personal Accident Insurance, Personal Effects Coverage - this cover is normally offered together and is in most cases included in your travel insurance (check your own policy).


There are various toll roads in Orlando/Florida with different charges depending upon the route you take. If you expect to do a lot of driving in Florida it might be worth purchasing Pass 24 to save money and to enable you to make use of express lanes. Pass 24 can only be purchased locally via your car hire provider.

Car seats

All children under the age of four must be secured in a federally approved child restraint seat (car seat). Children over four can wear seatbelts. Just like in the UK, it is a legal requirement for adults to wear a seatbelt in Florida.

Car seats can be reserved at the point of booking, prior to departure and in resort. Alternatively car seats can be purchased at a relatively low price once you are in Florida in outlets such as Target and Walmart.

Pick up/ Drop off point

The exact pick up and drop off points will be detailed to you on your Car Hire Voucher sent to you 7-10 days prior to your departure date.

At the time of booking you can add sat nav to your reservation from just £35 per week. You can also add sat nav on locally from $12 per day plus tax. Alternatively if you have a UK sat nav/tom tom these can be updated with USA maps before you travel from approximately £35.

Alamo Save Time

Alamo Save Time allows you to check in online prior to your arrival in the United States. You will be sent instruction of how to do this 7-10 days prior to your departure date. Alamo Save Time is highly recommend before travel as it saves you time.


Details about your transfer and your transfer voucher will be sent to you 7-10 days prior to your departure date.

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Did you know we have a Welcome Centre based in Kissimmee?

We are one of the only UK tour operators to have a team based in Kissimmee, Orlando.

Our friendly team are available to all of our guests travelling to the USA, offering support, help, advice and a friendly face to anyone who needs it. Our team in Kissimmee includes locals, who can give you tips on the best places to shop or dine and British Expats who know the importance of a good cup of tea!

If you are staying in one of our villas, head to our Welcome Centre first where one of the team will give you your keys, directions and all the information you need to make your stay perfect.


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